FAQ

FAQ

Return Policy

As of right now, all items are final sale. Due to the weekly drop formatting, making each product final sale is the best way for us to ensure fairness in a first come, first serve fashion. Our policy encourages customers to thoroughly read descriptions before purchasing! All items on our site are one of one, so once the item is bought by one person, it cannot be bought by another unless and until we source another of that piece. 

We encourage using a soft tape measure to measure the circumference of your wrist before purchasing a watch, so you can ensure your new piece will fit!

Fulfillment

Please allow 7-10 Business Days for your order to be fulfilled as most items are carefully cleaned, packed, and shipped by one person. All orders come with tracking, this will be sent once your order has been fulfilled.

International orders:

We ship internationally! International shipping rates vary based on location, you will be able to choose your preferred shipping method and rate at checkout. Please note that if customs reaches out to you and doesn’t hear back, your order will be returned to us! 

Please take note: For international orders, customs costs may or may not apply, this is solely depending on your country's policy and out of our control. We are not aware of each country's policy, so we'd kindly advise you to research your shipping destination's specific policies. The responsibility for these potential costs lies with the buyer. Fees resulting from refused/returned packages will be subtracted from the refund amount. 

Shipping

Please be aware that once an order has shipped, we no longer have control over its delivery.  All orders include a tracking number, so any delivery issues after the order begins tracking should be addressed with the Post Office. Refunds or replacements are only possible if the order never begins tracking. We can assist with filing a claim if need be, just send us an email! 

Where is my order?

All orders come with a tracking number that is sent once an order has been fulfilled. Once an order has been shipped, we no longer have control over its delivery process. At this stage, the responsibility for the package lies with the Postal Service handling shipment. If you encounter any delivery issues or delays with your order, we ask that you reach out directly to the Postal Service you selected at checkout, as they will have all the necessary tools and resources to assist you in resolving any shipping related concerns. Please note that most orders are also insured at our expense for added protection!

 

Misc.

All items, from watches to shoes, have been meticulously cleaned and sanitized by our team before shipment. 

Each listing details functionality, measurements, and our final sale policy. Please expect some wear, as our items are vintage, second-hand. Photos are unfiltered, unedited, and should be carefully examined before purchase. We are not responsible for the wear and tear of our items, given their vintage nature. We will always do our best to state any notable flaws.

Although each of our pieces are vintage and have already stood the test of time, we recommend the following tips to prolong and ensure the longevity of our pieces.

  • Remove any/all jewelry when entering water, especially watches as the dials can fill with water and be permanently ruined

  • Allow sunscreens, lotions, and perfumes to dry completely before wear

  • Store in a cool and dry area

  • Handle with lots of love and care, these pieces are vintage and may be slightly more fragile!

Gold Filled VS Gold Plated?

The term "gold filled" is used to describe jewelry composed of a solid layer of gold (typically constituting at least 5% of the item's total weight) which is bonded to a base of either sterling silver or some other base metal, such as brass. The layer of gold on gold filled items is 5 to 10 times thicker than that produced by regular gold plating. This thicker layer allows the gold to fight natural fading for much longer than plated items. Please be aware that with any company, not just ours, no pieces are made of only gold, unless they are stated as solid gold. Gold filled allows a higher end and longer lasting jewelry experience at a more affordable rate than solid gold!

 

Contact

If you are still needing assistance with your order after viewing our FAQs, please reach out directly to our email, Lustyvin@gmail.com, with your order number and any concerns and questions that may arise.